# Greyed out counters
**URL:** https://forums.imgtec.com/t/greyed-out-counters/3356
**Category:** Uncategorized
**Tags:** pvrtune
**Created:** [February 23, 2021, 10:19am UTC](https://forums.imgtec.com/t/greyed-out-counters/3356 "2021-02-23T10:19:54Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@amolbc](https://forums.imgtec.com/u/amolbc)
#### Post date: [February 23, 2021, 10:19am UTC](https://forums.imgtec.com/t/greyed-out-counters/3356/1 "2021-02-23T10:19:54Z")
Hello Experts,
To keep it short
**Information:**
Operating System QNX
Server Description PVRPerfServerDeveloper v14.150
Server Build 20.225880259
Driver 1.7@4887108
Device Variant PowerVR GX6250
Device Series PowerVR Series6XT
**Observation**
Many of the counters are greyed out
Group is 1:Compute
The most important counters that interest me are GPU memory all of them are greyed out.
There are also others like output pixels per second that are greyed out.
**Questions**
Why are the counters greyed out (not accessible)?
How to enable them?
Thank you in advance.
Thank you
Amol
---
### Author:  [@AlejandroC](https://forums.imgtec.com/u/AlejandroC)
#### Post date: [February 23, 2021, 10:53am UTC](https://forums.imgtec.com/t/greyed-out-counters/3356/2 "2021-02-23T10:53:34Z")
Hi amolbc,
Welcome to the PowerVR Developer Forum!
Many thanks for your message, we will look into this issue and come back to you with an answer.
Best regards,
Alejandro
---
### Author:  [@LawrenceGreen](https://forums.imgtec.com/u/LawrenceGreen)
#### Post date: [March 2, 2021, 12:44pm UTC](https://forums.imgtec.com/t/greyed-out-counters/3356/3 "2021-03-02T12:44:39Z")
Hi Amolbc,
Apologies for the delay. I’ve reached out to the tools team, and we’ve been able to reproduce the bug with PVRTuneDeveloper. We’ll be investigating the cause of this, and hope to get a fix soon.
All the best,
Lawrence
---
### Author:  [@amolbc](https://forums.imgtec.com/u/amolbc)
#### Post date: [March 2, 2021, 2:38pm UTC](https://forums.imgtec.com/t/greyed-out-counters/3356/4 "2021-03-02T14:38:22Z")
Hello Lawrence,
Thank you and glad you could reproduce the issue.
I won’t mind an intermediate release until the fix, when it is found, comes in an official release. J
Thank you.
Amol
Mit freundlichen Grüßen / Best regards
**Amol B Chougule**
Engineeering Software Group B1 (XC-CI2/ESB1)
Robert Bosch GmbH | Postfach 10 60 50 | 70049 Stuttgart | GERMANY | www.bosch.com
Tel. +49 711 811-23728 | [external.AmolB.Chougule@de.bosch.com](mailto:external.AmolB.Chougule@de.bosch.com)
Sitz: Stuttgart, Registergericht: Amtsgericht Stuttgart, HRB 14000;
Aufsichtsratsvorsitzender: Franz Fehrenbach; Geschäftsführung: Dr. Volkmar Denner,
Prof. Dr. Stefan Asenkerschbaumer, Filiz Albrecht, Dr. Michael Bolle, Dr. Christian Fischer,
Dr. Stefan Hartung, Dr. Markus Heyn, Harald Kröger, Rolf Najork, Uwe Raschke
---
### Author:  [@LawrenceGreen](https://forums.imgtec.com/u/LawrenceGreen)
#### Post date: [March 8, 2021, 5:20pm UTC](https://forums.imgtec.com/t/greyed-out-counters/3356/5 "2021-03-08T17:20:24Z")
Hi Amol,
We’ve found a fix in the bug you reported, and it will be added to the next release. We can give you an engineering drop, but you will have to be under an NDA(Non Disclosure Agreement), or you could wait until the next release. If you want to sign the NDA, open a support ticket [here](https://pvrsupport.imgtec.com/new-ticket) and we’ll walk you through the process there.
All the best,
Lawrence
---
### Author:  [@amolbc](https://forums.imgtec.com/u/amolbc)
#### Post date: [March 15, 2021, 7:04am UTC](https://forums.imgtec.com/t/greyed-out-counters/3356/6 "2021-03-15T07:04:43Z")
Hello Lawrence,
Thank you for the feedback.
When is the next release planned?
Meanwhile am also checking for the NDA details within and shall raise a ticket accordingly.
Mit freundlichen Grüßen / Best regards
**Amol B Chougule**
Engineeering Software Group B1 (XC-CI2/ESB1)
Robert Bosch GmbH | Postfach 10 60 50 | 70049 Stuttgart | GERMANY | www.bosch.com
Tel. +49 711 811-23728 | [external.AmolB.Chougule@de.bosch.com](mailto:external.AmolB.Chougule@de.bosch.com)
Sitz: Stuttgart, Registergericht: Amtsgericht Stuttgart, HRB 14000;
Aufsichtsratsvorsitzender: Franz Fehrenbach; Geschäftsführung: Dr. Volkmar Denner,
Prof. Dr. Stefan Asenkerschbaumer, Filiz Albrecht, Dr. Michael Bolle, Dr. Christian Fischer,
Dr. Stefan Hartung, Dr. Markus Heyn, Harald Kröger, Rolf Najork, Uwe Raschke
---
### Author:  [@LawrenceGreen](https://forums.imgtec.com/u/LawrenceGreen)
#### Post date: [March 15, 2021, 1:00pm UTC](https://forums.imgtec.com/t/greyed-out-counters/3356/7 "2021-03-15T13:00:07Z")
Hi Amol,
When we have an official release date for the tools, it will be released onto the IMG blog, which you can keep updated on [here](https://www.imaginationtech.com/blog/)
All the best,
Lawrence